Case Studies

Rebuilding Energy Sector Reputation With The Reputation Value Index

At-a-glance:

• Client type: Energy provider

• Sector: Energy

• Challenge: Multi-year issues reduced trust and licence to operate

• Toolkit: Reputation Value Index (five pillars)

• Deliverables: Tailored reputation framework, risk and opportunities map, 45 recommendations across people, process, systems, content

• Outcome: Clear recovery plan aligned to business strategy

Approach:

• We applied the RVI to score performance across five pillars and identify the highest-leverage fixes. We analysed media, competitor moves and stakeholder signals, then prioritised actions by impact and feasibility.

What we delivered:

• A board-ready report, leadership alignment workshops, crisis playbook updates, and content standards that connect operations to communication.

Results:

• Implementation underway with early signals of recovery. Examples you can include if publishable: reduction in high-risk issues, improved sentiment on priority topics, faster response times.