Operations and Project Management

Scaling delivery
without breaking it

We work out why jobs jam, design the way they should run instead, and map out how to put it in place.
You get a process design, a capacity model and an implementation plan. Whether we then help build it is a separate decision, scoped once you have seen the plan.

Book a conversation Score your business

who it's for

Businesses winning more than they can deliver.

The signal is not size, it is where the work jams. Quotes stacking up on your desk. Jobs running over before anyone notices. A team waiting on you to decide something. Most of our clients turn over between $2 million and $10 million.

o

Building and construction

Custom, family and project builders. Job management chaos, quoting that leaks margin, and a director still running jobs personally.

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Professional services

Accounting, engineering and advisory firms. Delivery held together by a few senior people, and a principal who cannot step back.

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Local manufacturing

Manufacturers winning larger orders than their production planning can carry. Scheduling, compliance and supply chain. Most of our experience here is in food manufacturing and the services around it.

what we do

We start with the strategy and the plan.

Every engagement runs the same four stages: find the real constraint, design how delivery should work instead, size what the business can carry, and write the plan for getting there. What happens next is your call. Your own team can execute it, or we can scope the build separately once you have seen the plan.

Find the constraint

We work through how a live job actually moves, rather than how the org chart says it does. Most owners have never seen it laid out in one place, and it is rarely where they expected.

Design how delivery should work

The workflow, the handovers, the standard at each stage, and who is allowed to decide what without checking. Built around your business rather than lifted off a shelf.

Size what you can carry

A way to answer whether you can take the next job on numbers instead of instinct, and a clear view of where the ceiling actually sits today.

Write the implementation plan

What changes, in what order, over what period, sequenced so the business keeps running while it happens. Then you decide who builds it: your own team, or us on a separately scoped engagement.

score yourself

Score yourself. Two minutes.

Operations and capacity

Take 25% more work. How confident are you?

1 not at all · 5 completely

Marketing and pipeline

Measuring your marketing. How confident are you?

1 not at all · 5 completely

Systems and infrastructure

Numbers on demand. How confident are you?

1 not at all · 5 completely

Team and delegation

Gone for a month. How confident are you?

1 not at all · 5 completely

Financial visibility

Knowing your margin by job. How confident are you?

1 not at all · 5 completely

See your score

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This is your own read on your own business, and it is yours to keep. The full version works through eighteen underlying questions and scores each on evidence rather than opinion, so it usually lands a few points lower than an owner gives themselves. That gap is normally the most useful half hour we spend together.

Five questions, no email address, nothing to sign. You get a number and a rough read on where you sit.

sound familiar

Scaling without the headcount, and what gets in the way.

These are the things owners actually say when they call, and what we do about each one. If two or three of them land, you are in the right place.

"

I can't keep up with my own business.

We find the constraint, then design how delivery should work instead. Operations

"

We've been stuck at the same number for two years.

We assess all five areas, then work on the two holding the ceiling down. Operations + Marketing

"

Everything still comes through me.

Part of designing delivery is setting who decides what, up to what value, without checking. Operations

"

I don't know what we actually make on a job.

We design how job data should meet finance data, so margin by job can be reported. Digital & AI

"

If I hire someone senior and it doesn't work, that hurts.

Buy a scoped piece of work with a price and a finish date instead. My GM

"

Where is the next lot of work coming from?

We work out who you should be selling to and design the pipeline and prospecting. Marketing

"

I haven't had a proper break in three years.

We map what only exists in your head, then design where those decisions should sit instead. Operations

"

We're still running the place on spreadsheets.

We audit what you run on, write the requirements, and design how it should fit together. Digital & AI

Frequently asked questions

Common questions about My GM

What is My GM?

My GM is the business growth practice of The Reputation Agency. It helps owner-led businesses in Melbourne and regional Victoria scale without the headcount, working on operations, systems, and marketing and customer acquisition. The work is delivered as scoped consulting with agreed deliverables and a finish line, not as a permanent or part-time hire on your org chart.

Is this the same as hiring a fractional CMO or a part-time COO?

It overlaps, and plenty of people find us searching those terms, but it is not quite the same thing. A fractional executive is a person on your org chart for an agreed number of days a month. My GM is a piece of scoped work: an agreed problem, agreed deliverables, an agreed price and a finish. You are buying a result rather than someone's time. If what you actually want is a person in the business two days a week, we will tell you and point you at someone who does that.

What does it cost?

The self-assessment and the first conversation are free. After that it depends on what the assessment turns up, so we scope and quote before anything starts. Everything is a fixed price against agreed deliverables rather than an hourly rate, and the plan is a separate decision from building it, so you are never committing to the whole thing up front. We will put real figures in front of you on the call once we know what we are looking at.

Is my business the right size?

Most of our clients turn over between $2 million and $10 million and employ ten to sixty people, but that is a guide rather than a rule. The better test is whether the business still depends on you for decisions it should have outgrown. Below roughly $2 million there is usually not enough structure to work on. Above $10 million there is often already a general manager or a CFO doing part of what we would do.

How long before anything changes?

You will get a clear read on the constraint within a fortnight of starting, because that is what the assessment is for. Operational and systems changes generally show up in the business within eight to sixteen weeks. Marketing takes longer to show in revenue, because it is limited by your sales cycle, so the early measure there is qualified conversations rather than signed work.

Do you work with businesses outside Melbourne?

Yes, across regional Victoria, and a good share of our construction work is regional. The assessment involves on-site time with you and a couple of your people, so travel matters at that stage. Project and retainer work runs on a mix of on-site and remote.

How does this relate to The Reputation Agency?

My GM is part of The Reputation Agency, which has worked on reputation, communications and marketing for years. The two do different jobs. The Reputation Agency works on how an organisation is seen. My GM works on whether a business can handle the work it wins. Same firm and same people, different problem.

Book a conversation

Half an hour, no charge, no pitch.

Bring your self-score, or don't. Either way you will get an honest read on what is holding the business back and what you would do about it first. If that turns into work with us, good. If it doesn't, you have still had a useful half hour.

Book a conversation