About
The Reputation Agency is a reputation and stakeholder strategy firm that builds trust and grows enterprise value
We created The Reputation Agency because we saw a gap: communication agencies that see reputation as perception management only are not meeting modern risk or unearthing opportunities to create lasting enterprise value.
We’re dedicated to ensuring every need you have - whether its communication strategy, PR, media training, stakeholder engagement or online marketing - builds long-term reputation faith, trust and value.
We back our insights and advice with proprietary tools and frameworks that deliver measurable results.
Leadership Team
The Reputation Agency team includes senior strategists with decades of experience in corporate affairs advisory, marketing, advocacy and policy, as well as sector and subject matter expertise across multiple sectors and issues.
The team also includes industry-leading specialist services providers who can deliver the unique requirements your organisation has at scale across research, marketing, and digital communications, strategy and advertising.
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Scott Thompson
FOUNDER & CEO
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Giulietta Costa
GENERAL MANAGER
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Leanne Edwards
PRINCIPAL
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Marianna Costa
PRINCIPAL
The Reputation Agency Manifesto
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We exist to measure, monitor, build and protect reputation value — because reputation is the most powerful strategic asset an organisation can hold. We believe that reputation is a tangible value driver that underpins growth, resilience, and competitive advantage. We don’t do PR just for headlines, we help leaders, businesses and organisations earn, sustain and leverage the trust that drives long-term value.
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reputation value can and should be measured — continuously, objectively, and rigorously
what gets measured gets managed, and what gets managed can be built and protected
reputation is the alignment between what an organisation promises and how it performs
proactively managing reputation creates stronger licence to operate, attracts the best talent, and wins stakeholder trust
leaders who act with integrity, clarity, and courage will win in the long run
data, insight and truth-telling matter more than ever.
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We work with leaders and organisations who:
understand that trust is earned through action
believe that reputation is a strategic asset, not a line in a risk register
want to be challenged, not just comforted.
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tell the truth, even when it’s uncomfortable
challenge assumptions and push for clarity
move quickly but always with purpose
protect reputations by strengthening them at the core, not by masking the surface.
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To shape a corporate landscape where trust is the currency, transparency is the norm, and integrity is non-negotiable. Because when organisations act with courage and clarity, they don’t just manage reputation — they change the game.
Case Studies
Client Testimonial
“Scott Thompson has worked with CS Energy since 2020, providing media training, executive coaching and strategic communications advice across a range of complex and high-profile matters. During this time, he worked closely with the Corporate Affairs team, CEO, Executive Leadership Team and Board, including the Chairman.
Scott has a strong ability to translate complex and sensitive issues into clear, confident messages that stand up under pressure. He played a central role in preparing our CEO and Chairman for major media engagements, helping them sharpen their messages, anticipate difficult questions and feel properly equipped for high-stakes situations.
Beyond media preparation, Scott provided valuable strategic advice on broader issues, helping us think through how different scenarios might unfold and how best to respond. He also supported proactive opportunities, encouraging longer-term thinking about positioning once immediate issues were resolved.
Scott also engaged directly with the Board, presenting on key matters and contributing to discussions to ensure the corporate affairs perspective informed decision-making. His professionalism, judgement and strategic thinking have been a real asset.”
Brands we have worked with