Crisis Communication Support When Reputation is at Risk
Crisis Communications Consultants Melbourne, Sydney, Brisbane, Canberra
Board-level crisis communication advisors supporting CEOs and executive teams across Australia.
When scrutiny escalates from media, regulators or stakeholders, how leaders respond in the first hours matters. We provide immediate, senior-led crisis communication support to protect trust and contain risk.
Immediate response. Clear advice. Senior counsel.
Confidential, no-obligation discussion
Trusted by boards, regulators and executive teams to protect reputation in high-risk situations.
Government and regulators · Energy and utilities · Financial services · Infrastructure · Healthcare · Organisations facing media or regulatory scrutiny
Urgent Crisis Communication Support
Crisis Communication Services for CEOs, Boards and Executive Teams
We support organisations facing media scrutiny, regulatory investigations, operational incidents, leadership issues and stakeholder pressure.
Reputation is shaped by what you say, when you say it, and how consistently leaders communicate under pressure. Our role is to help decision-makers stay ahead of events, align internally, and communicate with authority when it matters most.
Whether you are managing an active crisis or preparing for one, we provide senior-level advice grounded in experience, judgement and evidence.
What Our Crisis Communication Services Cover
1. Immediate crisis response and rapid deployment
Senior advisors available to support urgent media, regulator and stakeholder communications from the outset.
2. Crisis messaging and spokesperson support
Clear, defensible messaging for CEOs and executives, including media statements, Q&A, holding lines and talking points.
3. Scenario planning and crisis simulations
Board and executive simulations to test decision-making, escalation pathways and internal alignment under pressure.
4. Issues and early-warning scanning
Identification of emerging risks before they escalate into full-scale crises.
5. Cross-stakeholder coordination
Integrated messaging across media, regulators, employees, investors and community stakeholders.
6. Crisis readiness and governance assurance
Crisis plans, escalation frameworks, after-action reviews and governance strengthening.
7. Issues and crisis management
Senior consultants with decades of experience in bringing any issue under control and if possible turning your response into a long term reputation asset.
Senior advisors lead every engagement. No hand-offs to junior teams.
What You Get in the First 24 Hours of a Crisis
Senior crisis advisor engagement
Situation assessment and risk framing
Immediate messaging and holding statements
CEO and executive guidance on tone, posture and decision-making
Stakeholder and media prioritisation
Clear next-step roadmap
This is not media management. It is leadership support when the consequences are real.
Why Expert Crisis Communication Matters
When crises escalate, unclear or poorly timed communication creates unnecessary damage. Silence, over-explanation or misalignment between leaders can amplify risk rather than contain it.
Professional crisis communication:
Protects organisational and personal reputation
Preserves stakeholder trust
Reduces regulatory and legal exposure
Maintains internal confidence
Supports faster recovery
Reputation is often the first asset tested in a crisis.
How The Reputation Agency Works With You
We work as senior advisors embedded alongside leadership, not as a detached PR function.
Direct access to experienced crisis consultants
Advice grounded in regulatory, media and stakeholder realities
Calm, clear guidance under pressure
Discretion and confidentiality at all times
Practical support, not theory
Senior Consultants Who Deliver Outcomes
Faster, more confident executive decision-making:
Reduced reputational and regulatory exposure
Clear, consistent leadership communication
Improved stakeholder confidence during uncertainty
Stronger crisis preparedness for the future
Special Report: Reputation Is Tested First in a Crisis
Our 2025 Reputation Measurement research shows reputation can lose decades of value in minutes when trust is mishandled under pressure. Organisations that understand their reputation risk profile and stakeholder expectations recover faster and more effectively.
Facing Media, Regulatory or Stakeholder Pressure?
Speak with a senior crisis advisor today.
Confidential, experienced and fast.
At The Reputation Agency, every engagement is led by senior practitioners who’ve handled some of Australia’s most high-profile reputation challenges. We act fast, stay calm under pressure, and ensure your voice is heard before assumptions take hold.
Frequently Asked Questions
When should we call in crisis communication services?
As soon as a risk emerges. Early advice reduces impact and cost.What happens in the first 24 hours?
We develop the initial crisis communication plan in Melbourne or Australia-wide which includes triage, fact pattern, holding lines, approvals/protocols, stakeholder mapping, and media/stakeholder plan.What happens after the initial 24 hours?
We begin implementing the crisis communication management plan, while we work to strengthen other critical areas such as business continuity, feedback and adjustment loops, and communications processes and systems.
Do you work with legal counsel and insurers?
Yes. We regularly support matters involving legal, regulatory and compliance considerations.Can you train our executives quickly?
Yes. We run accelerated spokesperson prep and simulation drills.How do you measure success in a crisis?
Containment of misinformation, message consistency, sentiment shift, and stakeholder confidence.Do you offer retainers for standby support?
Yes. We can be on call and run readiness checks each quarter.How quickly can you respond?
We can engage immediately. Senior crisis advisors are available for urgent situations.Do you support boards directly?
Yes. We provide board-level advice, briefings and crisis simulations.Can you help outside Melbourne?
Yes. We support organisations across Australia.Is the initial discussion confidential?
Yes. All discussions are confidential.